Buying and selling rules

Buying rules

  • Rules for buying and selling of goods in e-shop
  1. Definitions

1.1. Seller - UAB Tarpo klavišas, a Lithuanian company duly registered and operating in the Republic of Lithuania, legal entity code 305241595, VAT number LT100012629318, registered office address Žygio g. 93, LT-08234 Vilnius.

1.2. – e-shop located at

1.3. Buyer – 1) active natural person, i.e. a person of legal age, whose legal capacity is not restricted by court order; 2) a minor between the ages of fourteen and eighteen who has the consent of his parents or guardians, unless he is emancipated; 3) legal person; 4) duly authorized representatives of all the above persons.

1.4. Parties – Buyer and Seller together


1.5. Personal information – any information relating to an individual, the data subject whose identity is known or may be directly or indirectly determined through the use of data such as personal identification number or one or more physical, physiological, psychological, economic, cultural or social characteristics of the individual.

1.6. Rules – these “Rules for Buying and Selling Goods in the E-Shop”.

Account - the result of the buyer's login to, which creates an account that protects his / her personal data and order history.

1.7. Privacy policy – A document approved by the Seller containing basic rules for the collection, storage, processing and storage of Personal Data using

1.8. Place of collection of goods – The Buyer may come to pick up the goods belonging to him at the address: J. Kubiliaus g. 16A, LT-09108, Vilnius


     2. General provisions

    2.1. The Buyer confirms that he / she has read the Rules, understands and is familiar with the rules of buying and selling goods at The Terms and Conditions thus approved constitute a legal document binding on the Parties, which sets forth the rights and obligations of the Buyer and the Seller, the terms of purchase and payment of goods, the procedure of delivery and return of goods, the liability of the parties and other conditions related to.

    2.2. Only Buyers as defined in clause 1.3 of the Terms are eligible to buy By accepting the Terms and understanding the Privacy Policy, the Buyer confirms that they have the right to purchase the goods

    2.3. Please be advised that the Seller has the right to change, amend or supplement the Rules if necessary or in the circumstances provided by the legal acts of the Republic of Lithuania. We recommend that you review the Terms and Conditions every time you make a purchase.

    2.4. These Terms and any Agreements between Seller and Buyer shall be in English only.


    1. Ordering of goods, moment of creation of legal relationship of purchase and sale

    3.1. Buyer can order goods at by choosing one of the following:

    3.1.1. by registering online at (entering your registration name and password);

    3.1.2. online, without registering;

    3.1.3. by phone;

    3.1.4. at the point of collection - J. Kubiliaus g. 16A, LT-09108, Vilnius

    3.2. When ordering goods in one of the ways specified in clauses 3.1.1 - 3.1.2 of the Terms and Conditions, the Buyer must provide his / her Personal Data required by the Privacy Policy for the proper execution of the order.

    3.3. When the Buyer, after selecting the goods or services to be purchased and forming the shopping cart, completes all the ordering steps, the last of which is the choice and approval of the payment method, the Buyer-Buyer legal relationship and the Buy-Sell Agreement shall be deemed to have entered into.

    3.4. When the buyer places his order, he receives an email confirming receipt of the order.

    3.5. Each Buyer's order is stored in database.


    1. Buyer's rights

    4.1. The Buyer shall be entitled to purchase goods at in accordance with the procedure set forth in these Terms.

    4.2. The Buyer has the right to cancel the order in accordance with the procedure set forth in these Rules

    4.3. The Buyer shall have the right to withdraw from the contract in accordance with the procedure established in these Rules.

    4.4. The Buyer shall have the right to replace or return the purchased goods in accordance with the procedure established by the Rules.

    4.5. The Buyer has other rights set forth in these Terms, the Privacy Policy and the legal acts of the Republic of Lithuania



    1. Buyer Obligations

    5.1. The Buyer, using, must comply with its obligations, comply with these Terms and Conditions, the Privacy Policy, other terms and conditions expressly set forth by, and not violate the laws of the Republic of Lithuania.

    5.2. The registered Buyer is responsible for the transfer of his login data to third parties. If you email the services provided by the store are used by a third party who logs in to the e-mail. stores using Buyer Login, the Seller is treated as a Buyer by the Seller.

    5.3. The Buyer must pay for the ordered goods and accept them according to the procedure established in these Rules. The Buyer, having chosen to collect the goods at the place of picking up the Goods, must collect them at the place of picking up the Goods within the terms specified in the Rules.


    1. Seller's rights

    6.1. The seller has the right to suspend or terminate In this case, all accepted and confirmed Buyer orders are completed and no new orders are accepted.

    6.2. If Buyer fails to fulfill its obligations, Seller has the right to immediately or without prior notice restrict or suspend Buyer's access to or, in exceptional cases, cancel Buyer's account.

    6.3. The Seller shall be entitled to cancel the order without prior notice to the Buyer if the Buyer fails to pay for the goods within 3 (three) business days.

    1. Seller's obligtions

    7.1. The Seller undertakes to provide the Buyer with information on the goods in a clear and comprehensible manner.

    7.2. Seller undertakes to respect Buyer's privacy. To process Buyer's Personal Data only in accordance with the procedure set forth in the Rules, Privacy Policy and legal acts of the Republic of Lithuania.

    7.3. In accordance with the terms and conditions of the Terms, the Seller undertakes to submit the goods ordered by the Buyer and to accept the goods returned by the Buyer.

    7.4. If the Seller, due to important circumstances, is unable to deliver the ordered product to the Buyer, he undertakes to offer the Buyer an analogous or as similar product as possible. If the Buyer refuses to accept an item offered as an analogue or similar, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) business days if a prepayment has been made, and in all cases to cancel the order.

    7.5. Seller undertakes to fulfill other obligations imposed on Seller by the Privacy Policy and legal acts of the Republic of Lithuania.


         8. Prices of goods, payment terms and terms

      8.1. The prices of goods in the order formed by shall be quoted in Euros, including the applicable VAT rate at that time.

      8.2. The Buyer can pay for the ordered goods in one of the following ways:

      8.2.1. electronic banking;

      8.2.2. Bank transfer;

      8.2.3. cash or bank card at the time of collection;

      8.3. When the Seller receives payment for the goods (if the Buyer has chosen the payment method provided in paragraphs 8.2.2 - 8.2.3 of the Rules), the order of the goods is confirmed and the delivery term begins to run.

      8.4. By accepting the Rules, the Buyer agrees that the purchase documents - VAT invoices, which are also the guarantee vouchers of the goods - should be submitted to him electronically at the email address specified in the Buyer's registration form immediately after the order has been completed. VAT invoices shall specify the goods selected, their quantity, the discounts granted, the final price of the goods, including all taxes, and any other information required for the approval of the accounting legislation.

      8.5. If the price of the item does not match on the Internet and in the store, the correct price of the store shall be considered.


      1. Delivery of goods

      9.1. If Buyer chooses home delivery service at time of order:

      9.1.1. The Buyer must use Lithuanian letters when entering his data. First names, last names, places must start with capital letters. It is necessary to provide the exact address of the place of residence - not only when delivering the goods but also when invoicing is done.

      9.1.2. The buyer undertakes to accept the goods himself. A valid identity document (identity card, passport or new driving license) is required at the time of acceptance of the goods. If the Buyer cannot accept the goods himself and the goods have been delivered to the address specified by the Buyer, the Buyer shall not be entitled to claim against the Seller the delivery of the goods to an unsuitable person.

      9.2.The Seller shall deliver the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and, in addition, do not apply in cases where the Seller does not have the required goods in stock and the Buyer is informed of the lack of ordered goods. By accepting these Terms, the Buyer agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller's control. In this case, the Seller undertakes to immediately contact the Buyer and agree on the delivery terms and other conditions. If the Seller fails to deliver the goods within the stipulated term and the Parties do not agree on an additional term for delivery of the goods, the Buyer may exercise the right established in Paragraph 11.1 of the Rules - to withdraw from the contract of sale of goods or services.

      9.3. At the time of delivery of the Goods to the Buyer, the Buyer shall, together with the Seller or his authorized representative, check the condition of the shipment and the item (s) and sign the delivery - acceptance document. Upon receipt of the consignment by the Buyer, the Goods shall be deemed to have been handed over in good condition, non-defective, and no discrepancies in the composition of the item (s), as may be identified during the external inspection of the goods. Upon noticing that the packaging of the delivered item is damaged (crumpled, wet or otherwise externally damaged), the item (s) is / are damaged and / or the item (s) are not properly assembled, the Buyer must mark this in the , in the presence of the Seller or his representative, to draw up a report of infringement / discrepancies in the free form consignment and / or item (s). Failure by the Buyer to perform such actions shall result in the Seller being relieved of liability for defects in goods where the cause of such defects is not factory defect or for defects in the set of goods only if such defects can be determined by external inspection of the goods.


           10. Warranty on product quality and shelf life

      10.1. The features of each item sold at are listed in the item description for each item.

      10.2. The merchandise offered for sale by the seller is of suitable quality, i.e. the characteristics of the goods correspond to the description of the goods. An item is eligible for a consumer sales contract if:

      10.2.1. the item corresponds to the description provided by the Seller and has the same characteristics as the item provided by the Seller as an example or model when promoting the item;

      10.3. The Seller is not responsible for the fact that the goods contained in may not match their actual size, shape, color, or other parameters due to the characteristics of the display used by the Buyer or for other technical reasons beyond the Seller's will. The Buyer understands that the Goods may differ slightly from their images. The buyer is advised to read the product description.


      1. Refusal of purchase and sale agreement, return of goods

      11.1. Rules for exchange and return of good quality goods

      11.1.1. The Buyer has the right to replace the purchased goods with analogous goods of other dimensions, shape, color, model or completeness within 14 (fourteen) days from the day of delivery of the goods to him. If there is a price difference when changing goods, the Buyer must settle with the Seller the recalculated prices. Notification of the Buyer of the wish to exercise the right provided in this clause of the Terms and Conditions with the returned goods shall be sent by e-mail. email

      11.1.2. Upon receipt of the goods, the Seller undertakes to replace them with the same goods only in the shape, size, color, pattern or completeness specified by the Buyer. If the Seller does not have a replacement product, he shall refund the Buyer the money paid for the item. The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification about the wish to exercise this right, and if the Product has not been returned to the Seller, the period specified in this clause shall be calculated from the day of returning the Product.

      11.2. The following conditions must be met when returning the goods to the buyer:

      11.2.1. the item to be returned must be in its original neat packaging;

      11.2.2. the item must be undamaged by the Buyer;

      11.2.3. the item must be unused and without loss of trade appearance (undamaged labels, uncoupled protective films, etc.) (this item does not apply in case of return of a defective item);

      11.2.4. the returned item must be in the same set as the Buyer received it;

      11.2.5. a proof of purchase must be provided when returning the item.


      11.3. In the event that the Seller does not have the goods to be replaced, the Buyer shall be refunded the amount paid, excluding the cost of delivery.


      11.4. Defective or incomplete goods

      11.4.1. A buyer who wishes to make a complaint about a defective or incomplete product can do so by emailing:


      11.5. When submitting a complaint, the buyer must specify:

      11.5.1. Item order number;

      11.5.2. A photograph of the product, a photograph of the defective site (in the case of mechanical damage and possible photographing);

      11.5.3. Picture of product packaging;

      11.5.4. Describe the signs of a defective product, malfunction or identify the missing part.

      11.6. When filing a complaint, the buyer must indicate how he wishes the claim to be resolved:

      11.6.1. The defective item is requested for a replacement quality item;

      11.6.2. Incomplete items are requested to be completed with missing parts;

      11.6.3. A refund is requested.

      We will be happy to answer any of your questions by email:


      1. Liability

      12.1. The Buyer is responsible for the actions taken in the use of, including but not limited to the correctness of the data provided in the registration form. The Buyer shall be liable for the consequences arising from the erroneous or inaccurate data in the registration form.

      12.2. The Seller shall be relieved of any liability in cases where the loss arises from the fact that the Buyer, without regard to the Seller's recommendations and its obligations, has not become acquainted with these Terms, the Privacy Policy, even though he has been given this opportunity.


      1. The marketing measures applied by the seller

      13.1. The seller may, in its sole discretion, initiate various promotions or games at

      13.2. The Seller has the right to unilaterally change or cancel the terms of the promotions or games without notice.

      13.3. The Seller shall send all notices by the means of communication specified in the Buyer's registration form.

      1. Exchanging information

      14.1. The Seller shall send all notices in accordance with these Terms and the Privacy Policy at the time of the Buyer's registration or when ordering the Goods to the specified e-mail address, and the Buyer may use all channels of communication specified in the "Contacts" section of the Online Store.

      1. Final provisions

      15.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.

      15.2. The relations arising from these Rules shall be governed by the law of the Republic of Lithuania.

      15.3. All disagreements arising from the implementation of these Rules shall be resolved by negotiations. In the event of disagreement, the dispute shall be settled in accordance with the procedure established by the legal acts of the Republic of Lithuania.